Customer Quick Reference FAQ and Billing:
New
customers will receive $5.00 FREE added to their
account!
Where can I find my Customer Pin code and
Access Key?
Upon registration your customer pin code and access key
will be sent to you by e-mail. However you can easily find
this information from your
.
Is there a connection fee to contact an operator?
No. There are no connection fees or long distance phone
charges. Your phone will never be billed. Even if you
connect from outside of the US, you will never be charged a
connection fee or long distance charges. When you are
connected your MPS balance will be deducted per minute
according to the operators per minute rate. There are no
connection fees, or minimum minutes. This means you can
connect to an operator for 1 minute and your MPS balance
will only be deducted for 1 minute.
How do I connect to an Operator?
We have 2 ways to connect with an operator:
Calling
from the US?
Simply enter your phone number as you would normally
(including area code). Example: 5552228888.
Example:
Calling
from outside the US?
If you are calling from outside the USA you will need to
enter your country code. Please find your country code from
the drop-down list then enter it before your phone number.
For example if you are calling from The UK you would enter
44, then your phone number (without the 0 before the
number). Example: 447906755555
Example:
Our system will automatically call your phone. When you answer you
will hear, "Thank you for using MyPhoneSite.com, please hold
while you are connected". You will then be placed on hold
while the operator you selected is connected. You will not
be billed during this time. There are no long distance
charges, even if you are connecting from outside of the
USA.
When you are connected to the operator you will hear a prompt and the
operator will say hello. From this point on your MPS
account balance will be billed per minute according to the
operator's per minute rate.
Your MPS account balance will only be deducted for the time
that you are connected. If you are only connected for 1
minute, your account will only be deducted 1 minute. There
are no minimum fees.
Our
Promise of Privacy:
All calls are completely private and secure. There are no
recordings and no one listens in. Operators cannot see your
phone number and they never have access to your details. We
use SSL (Secure Socket Layer) encrypted data to encrypt all
of your personal information including credit card number,
name, and address, so that it cannot be read as the
information travels over the Internet.
We will not send unsolicited e-mail or physical mail to you. Your
information will never be shared or sold. There are never
any charges to your phone.
With MPS you are completely anonymous.
What name will appear on my credit card?
Charges will appear as Top Web. This is what will appear on
your credit card receipt. Please make a note of this so you
do not forget.
Is this private?
Yes. All calls are completely private and secure. There are
no recordings and no one listens in. Operators cannot see
your phone number and they never have access to your
details. With MPS you are completely anonymous.
Will I receive any e-mail or physical mail?
No we do not sell your information nor we will ever send you
email or physical mail.
Will operators be able to see my phone number?
No operators will not be able to see your phone number even
if they have caller id.
Will I have to provide credit card details to the
operators?
No. The operators will not have access to your credit card
nor will any staff of MPS. Your credit card is only billed
when you deposit money into your customer account. Your
credit card will never be charged without direct action from
you (meaning you log in and use your credit card to deposit
money into your account).
You will never be required to provide your credit card
details to anyone.
How can I send a message to an operator?
You must be registered as a customer in order to send a
message to an operator.
Each operators web page will have a link, "Send a message".
Simply click on this link and type your message. It will be
sent directly to the operator.
To read any replies sent by operators you will need to log
into your account and click on your inbox. We have provided
an easy way to send and receive messages and everything can
be accomplished from your MPS Customer control panel.
How can I add an operator to my "favorites" list?
As an MPS Customer, you can easily save operator accounts
into your MPS Customer favorites list.
Your favorites list will appear in your control panel. It
will show the operators avatar, available status, a quick
call connect option, and a link to send the operator a
message.
To save operator accounts into your MPS Customer favorites
list, visit an operator's web page and look for the text,
"Add to Favorites". This will add the operators account to
your list of favorites and will provide you with a quick and
easy method to view favorite operator, send message, and
connect.
Can I rate an operator?
Yes, but only after you have connected to the operator.
After each connected call you will be able to log into your
customer account and click on "Call History". From this
section you can easily click on "Give Feedback" and leave
feedback and a rating (1 to 10).
If I am not connected, do I still get charged?
No. Billing begins only after you have connected to the
operator you are trying to reach. You can only connect to an
operator when her status icon shows as "Click to Call Me!",
so hopefully you will always be able to connect.
However if the operator does not connect you will not be
billed.
How am I billed when connected to an operator?
Before you can connect with an operator you will have to be
logged into your customer account. You can then deposit
money into your account. This money will act as "call
credits" that you can use toward any call. When you are
connected to an operator your account will be deducted every
minute at the operators per minute rate. For example if you
are connected for 3 minutes to an operator with a $2.00 per
minute rate, your account will be deducted $6.00. Your MPS
account is only deducted for the time that you speak with
the operator. If you talk for 1 minute, then your account
is only deducted one minute. You can connect with as many
operators as you want.
The operators will not have access to your credit card nor
will any staff of MPS. Your credit card is only billed when
you deposit money into your customer account.
Can I deposit money with a pre-paid credit card?
Yes. However if you are using a pre-paid credit card, please
do not deposit the full amount of the card. MPS
performs a pre-authorization of 0.10 to verify that the card
is valid. This is not a charge, but it will temporarily
freeze 0.10 on your card.
Can I deposit money into my account without a credit
card?
Yes. You can send money by way of check, money order, money
gram, or western union. From your customer control panel you
will see the link "Payment Transactions". From this link you
can deposit money into your account through various online
and offline means.
How is my personal information protected?
All sections within your customer control panel are
encrypted and secure through our 256 bit SSL encryption
provided and authorized by Starfield Secure Certification
Authority.
MPS is fully PCI Compliant.
No one, including the staff at MPS, will have access to your
credit card details. We understand the importance of
security and privacy and we ensure your information is safe
with us.
What can I talk about with the operator?
Each operator will have a list of "discussion topics". From
that list you can get an idea of what the operator is open
to discuss.
We developed MPS to be very flexible, allowing for a wide
range of services.
Operators listed on our network range from complete amateurs
to professionals - because we allow anyone to register and
create a pay per minute website, our network consists of
REAL people.
How can I contact billing / support?
You can contact MyPhoneSite.com support at anytime by
visiting our
support center. You can also call us directly at 1
(888) 308-2904 or e-mail us at
myphonesiteservices@gmail.com.
